Supporting Multiple Bosses: A Course for Administrative Professionals

Supporting Multiple Bosses: A Course for Administrative Professionals Do you have multiple bosses with different agendas, priorities, styles and expectations—all competing simultaneously for your attention and your time? If you do, you know it can be the perfect scenario for inefficient, unsatisfying work and increased stress—especially when the economy is putting more pressure on everyone. This two-day seminar is designed for administrative professionals who want to learn valuable skills for not only dealing effectively with two or three bosses—but enjoying and advancing their careers in the process. How You Will Benefit Understand how to deal with different boss personality types and with less stress Learn how to say “no” to projects and offer solutions instead of becoming overwhelmed Increase your boss's awareness of challenges you face—in a diplomatic way Discover opportunities for success when handling multiple bosses Understand how to align and expand your working relationships with peers What You Will Cover The role of the boss/administrative professional partnership Communication strategies for ongoing productive work relationships Distinguishing between priority and urgent situations Communicating with composure and increased effectiveness Action plan: developing a blueprint and dialogue guidelines for dealing with multiple bosses Who Should Attend Executive secretaries and assistants, administrative support staff, office managers, coordinators, team members and associates, office coordinators/supervisors/managers. Extended Training Description Learning Objectives Build an Effective Working Relationship Customized to Suit the Specific Needs of Each One of Your Bosses Identify Existing Resources to Help You Manager Multiple Bosses Schedule Your Time So You Can Meet Goals and Handle the Unexpected without Getting Side-Tracked Manage Priorities to Maximize Your Productivity As Well As Your Bosses’ Create a "Boss Management Matrix" to Manage Each Boss’s Preferences and Differences Understanding Your Bosses’ Styles and Working Expectations Identify the Tools Needed to Meet the Challenges of Managing Multiple Bosses Recognize the Unique Styles of Each of Your Bosses Analyze Your Bosses’ Needs and Expectations Affirm Your Role and Authority When Supporting Your Bosses’ Work Communicating Clearly and Directly with Your Multiple Bosses Identify the Benefits and Drawbacks of Using Various Methods of Communication with Your Bosses Apply Active Listening, Questioning, and Paraphrasing to Ensure Shared Direction with Your Bosses Use the PEBS Model to have Productive Discussions with Your Bosses Recognize Your Present Uses of Assertive Behavior, and Plan to Enhance These Skills Say "No" to Bosses When Appropriate, While Maintaining Professional Relationships and Office Productivity Prioritizing to Manage Your Bosses’ Work Set Priorities Apply Criteria to Rank Projects and Tasks Use the Important Versus Urgent Matrix to Sort Tasks and Activities Apply Batch-and Bundle Strategies to Accomplish Tasks and Save Time Planning and Managing Time to Meet Your Bosses’ Expectations Identify the Steps in a Systematic Approach to Planning Recognize the Role of Technology in Assisting You in Planning, Scheduling, and Achieving Your Goals in a Time-Smart Way Note Areas of Time Management That Can be Applied to Meeting the Demands and Needs of Your Multiple Bosses Identify Tasks to Delegate Apply the Seven-Step Process for Delegating in Your Work Environment Managing Virtual and Out-of-the-Office Bosses and Situations Diagnose the Issues and Set Proactive Strategies for Working with Virtual and Frequently Out-of-the-Office Bosses Setting and Sharing Your Future Plans for Success Teach Another Administrative Professional How to best Manage Your Bosses Process New Lessons and Skills By Working with a Partner to Complete An Action Plan   Pelatihan, Kursus, Seminar, Workshop Provider Download Katalog Pelatihan 2009

Instructor Schedule February 2-3, 2009 2 days Venue Holiday Inn Hotel Bandung Tuition Fee  Rp. 3.400.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com

Assertiveness Training for Professionals

Assertiveness Training for Professionals Gain more confidence, decisiveness and respect! Learn powerful tools for assertiveness to help you deal with conflict at all levels in the organization…discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill…understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use! How You Will Benefit Gain the essentials of assertiveness Practice assertive behaviors through verbal, vocal and visual techniques Address assertiveness issues in both your personal life and business life Learn the nuances of etiquette and how it relates to assertiveness and self-esteem Apply your newly learned skills to relevant on-the-job situations What You Will Cover Differences in behavioral styles—passive, aggressive and assertive Identifying techniques for improving self-esteem Improving communication with different social styles Risks and benefits in becoming assertive Factors that influence your level of assertiveness The role of social styles in assertive communication A five-step model for conflict resolution Appropriate assertiveness in common workplace situations Achieving a healthy balance personally and professionally Who Should Attend Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills. Extended Training Description Learning Objectives Describe Behaviors That Distinguish Assertive, Passive and Aggressive Behavioral Styles Assess Personal Areas of Strength and Areas for Growth Related to Assertiveness Demonstrate Assertive Behavior Using a Variety of Verbal and Visual Techniques Recognize Appropriate Opportunities for Assertive Behavior Related to Conflict Management and Business Etiquette in the Workplace Assertiveness Fundamentals Assess Personal Areas for Improvement Related to Assertiveness Define Assertiveness Identify Characteristics and Behaviors Associated with Assertive Individuals Distinguish Among the Three Behavioral Styles: Passive, Assertive, Aggressive Personal Influences on Assertiveness Describe Your Personal Strengths to Improve Self-Concept and Confidence Recognize the Role and Pattern of Lifelong Influences on Being Assertive Identify Techniques to Improve Self-Esteem Develop an Assertive Bill of Rights. Communication—Skills, Challenges and Tools Identify Verbal, Vocal, and Visual Elements of Assertive Communication Use Appropriate Assertive Language and Techniques in a Variety of Written and Verbal Situations Conflict Management Develop a Plan to Manage Conflict Using the AEIOU Communication Model Assess Your Current Comfort Level By Saying "NO" to Others Identify Techniques for Interacting with Common Difficult Employee Types Practice Strategies for Saying "NO" State Techniques to Overcome Reluctance When Initiating Requests Appropriate Assertiveness in Workplace Situations State Assertive Responses to Challenging Situations Associated with Attending Meetings Develop Assertive Language for Receiving and Requesting Feedback from Others Achieving a Healthy Balance—Personally and Professionally Identify Strategies for Action to Help Achieve a Balanced Life Develop an Assertive Approach to Two Current Challenging Situations Establish an Action Plan for Achieving Your Goals   Pelatihan, Kursus, Seminar, Workshop Provider Download Katalog Pelatihan 2009

Instructor Schedule February 4-6, 2009 3 days Venue Grand Preanger Hotel Bandung Tuition Fee  Rp. 4.800.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com