Certification of Slinging and Lifting Awareness

AIMS The aim of this course is to ensure that delegates are aware of their legal duties with regard to slinging and lifting operations, and provide them with practical knowledge to carry out basic lifting operations safely. OBJECTIVES At the end of this course delegates should be able to: Outline the legal requirements as they relate to lifting equipment State the uses and limitations of lifting accessories Outline safe slinging techniques Identify faults on lifting accessories during pre-use checks Use correct hand signals during lifting operations Demonstrate correct attachment of lifting accessories to a load COURSE OUTLINE 1. Introduction Lifting Operations and Lifting Equipment Regs 1998 The role of risk assessment 2. Lifting Accessories Use, limitation and basic inspection Syndicate Exercise: Pre-use inspections 3. Lifting Operations Accidents Case studies Attachment of lifting accessories to various loads 4. Practical Exercise Use of crane WHO SHOULD ATTEND Operator, Engineer Rigger All employee needs to start performing competent inspections of all types of rigging immediately upon completion of the program

Instructor Mr. Franklin Ngirpun Schedule October 5-7, 2009 3 days Venue in Bogor Tuition Fee Rp. 6.450.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (0251) 2169150, 9399888   ( 021)  41002917 (0251) 7534984 training@focustraco.com

Customer Relation Management

SASARAN PELATIHAN Memahami mengapa CRM sanagat penting dalam membina dan menumbuhkan loyalitas pelanggan Mampu menentukan sasaran dan penggunaan CRM system Dapat menetapkan sasaran CRM system Recognize best practices in implementing a CRM strategy. Dapat memanfaatkan CRM untuk menumbuhkan penjualan, peningkatan pelayanan pelanggan dan . MATERI YANG DIBAHAS I.  CRM  DAN LOYALITAS CUSTOMER Fungsi dan peran CRM Loyalitas customer dan mengoptimalkan  Customer experience CRM and Business Intelligence II.  CRM DALAM AKTIVITAS MARKETING Relationship and One to One Marketing Cross Selling and Up-selling Customer Retention Customer and Business Value III.  CRM DAN PELAYANAN PELANGGAN Call Center and Customer Care Customer Satisfaction Measurement Customer Service Checklist for Success Customer Service Training IV. AKTIVITAS TENAGA PENJUALAN DAN KEGIATAN CRM Activity , Contact and Lead Management Business Training for Salesforce Handling Complain V. Planning CRM Programs Developing a CRM Strategy CRM Business Plan Implementation CRM METODA PELATIHAN Pemahaman konsep Kasus Games dan role-play

Instructor Drs. Elyus Lanin, Msi Schedule September 7-9, 2009 3 days Venue Papandayan Hotel Bandung Tuition Fee Rp. 5.450.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (0251) 2169150, 9399888   ( 021) 41002917 (0251) 7534984 training@focustraco.com