Advanced Leadership Communication Strategies

Advanced Leadership Communication Strategies Through effective leadership communication, motivate action at every level and influence even the toughest executives, customers, subordinates and stakeholders. You’re already successful as a leader and communicator—but you can’t control the economy. Now you must exercise even greater influence, solve bigger problems and drive unprecedented performance improvements. Superior leadership communication skills and the ability to adapt them to constantly changing circumstances are essential. How You Will Benefit Discover breakthrough leadership communication techniques for driving business value and becoming a more powerful leader Master best practices for influencing peers, managers, subordinates, customers and other stakeholders Become more effective at handling your specific challenges, from delivering bad news to increasing team motivation Communicate confidently in any environment, from spontaneous “elevator pitches” to high-stakes reports and proposals Make the most of today’s electronic communication tools Deliver powerful messages that win hearts and minds: messages that are short, simple, strong, credible, tailored to your audience and lead rapidly to action What You Will Cover Influencing employees, customers, partners and stakeholders, both internally and externally Developing the trust, credibility, rapport and relationships you need to deliver superior results Building consensus, cohesion, buy-in and team commitment Organizing and packaging your message for maximum impact Overcoming barriers to communication in any environment Controlling all elements of your message: written, verbal, visual and symbolic Choosing the best tools and channels for delivering messages Maximizing your effectiveness with electronic communications Successfully communicating in spontaneous situations Who Should Attend This course is for experienced leaders interested in developing superior leadership communication skills to achieve even greater success at the highest levels of their organizations. Extended Training Description Learning Objectives Discover Breakthrough Leadership Communication Techniques for Driving Business Value and Becoming a More Powerful Leader Master Best Practices for Influencing Peers, Managers, Subordinates, Customers and Other Stakeholders Become More Effective at Handling Your Specific Challenges, from Delivering Bad News to Increasing Team Motivation Communicate Confidently in Any Environment, from Spontaneous "Elevator Pitches" to High-Stakes Reports and Proposals Make the Most of Today’s Electronic Communication Tools Deliver Powerful Messages That Win Hearts and Minds: Messages That are Short, Simple, Strong, Credible, Tailored to Your Audience and Lead Rapidly to Action Our Framework: The Five Imperatives of Advanced Leadership Communication Describe the Model of Leadership Communication Describe the Five Imperatives of Advanced Leadership Communication Describe the Objectives, Agenda, Methodology and Ground Rules for This Program Prepare Carefully Organize Ideas Using Mind-Mapping Pinpoint Your Message’s Desired Outcomes Using a Results Matrix Tailor a Message for Your Intended Audience Pick the Right Channels Through Which to Send Your Message Perfect Your Message Using the KISSSS Principle Earn Credibility Identify the Characteristics of a Credible Leader Demonstrate Caring, Character and Competence in Touch Situations, While Using Appropriate Communication Channels Establish Your Credibility Firmly in Order to Persuade Others Win Hearts and Minds Create a Logical Train of Thought to Persuade Create a Persuasive Message That Evokes the Right Emotions Reframe a Message from Negative to Positive Adjust Your Message to Accommodate the Audience’s Needs, Wants and Style Build Consensus, Commitment and Cooperation Craft Messages to Champion Change Identify Techniques for Building Consensus in Anticipation of Resistance Describe How to Secure Commitment and Corporation Through Change Initiatives Get Results—In the Face of Resistance Describe and Demonstrate How to Handle Resistance Describe and Demonstrate How to Manage Conflict Describe and Demonstrate How to Mediate a Hostile Dispute   Training Course Seminar Workshop Provider Download Training Catalog 2009

Instructor Schedule October 19-21, 2009 3 days Venue Papandayan Hotel Bandung Tuition Fee  Rp. 4.800.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com

Kirkpatrick's Four Levels: Increasing Training Effectiveness Through Evaluation

Kirkpatrick's Four Levels: Increasing Training Effectiveness Through Evaluation Achieve measurable improvements in training results within your organization with these proven techniques! This highly focused seminar provides practical help in implementing the four levels of evaluation. You’ll also see how to bring the Business Partnership Model to life in your company—so that learning and development professionals partner with all stakeholders. Here is training that will put you on track to producing the training-inspired, strategy-aligned behavioral changes your organization needs to execute its organizational strategies! How You Will Benefit Get a working knowledge of the four levels of evaluation Learn key principles for conducting effective training Demonstrate the value of your training program effectively Apply a toolkit of evaluation methods for each of the four levels: Reaction; Learning; Behavior; Results Get managers and stakeholders working together to leverage training success Build a chain of evidence that clearly demonstrates training’s contribution to the bottom line Apply the Business Partnership Model to ensure on-the-job success What You Will Cover Aligning your training with your organization’s strategy Leveraging business relationships Determining stakeholder expectations and getting buy-in throughout your organization Overview of Kirkpatrick’s four levels of training evaluation The Kirkpatrick Tool Kit: sample models and evaluation techniques Demonstrating a process and conducting a focus group during the program Building a chain of evidence to demonstrate value Who Should Attend Trainers, instructors, instructional designers, curriculum designers/instructors, learning and development professionals/leaders, training directors, senior learning leaders, learning/business liaisons, program evaluators, educators, consultants, independent contractors, HR directors/managers/supervisors and HR generalists. Extended Training Description Learning Objectives Establish a Shared Set of Expectations with Business Leaders of Goals, Roles, and Desired Outcomes Build a Business Case for How Learning and Development Initiatives Can Contribute to the Fulfillment of Targeted Business Goals Build and Present a Compelling Chain of Evidence to Clearly Demonstrate Learning and Development’s Contribution to Bottom-Line Results Implement the Four Levels to Enhance the Effectiveness of Learning and Development Use the Business Partnership Model Toolkit to Conduct Evaluation Programs Back on the Job Evaluation Challenges and Opportunities Recognize Business Challenges Facing Training Stakeholders Recall Key Principles of Training Evaluation Differentiate the Four Levels of Evaluation Creating and Demonstrating Value Use a Model to ensure Training Programs are Designed Effectively and Strategically Align Program Intent with Types of Objectives and Evaluation Levels Apply the business Partnership Model in Your Own Training and Evaluation Programs Planning Your Business Partnership Examine Key Aspects of a Business Partnership Differentiate between Training and Non-Training Requirements Describe Each of the Four Levels of Evaluation in Terms of Use and Associated Methods Evaluation Methods Determine the Specific Purpose for Using Evaluation in a Training Program Match Different Evaluation Methods to the Four Levels of Evaluation Creating and Presenting a Chain of Evidence Select Evaluation Methods That Satisfy Project Needs Present an Evaluation Strategy That Creates a Chain of Evidence to Stakeholders   Training Course Seminar Workshop Provider Download Training Catalog 2009

Instructor Schedule October 19-20, 2009 2 days Venue Novotel Coralia Hotel Bogor Tuition Fee  Rp. 3.400.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com

Comprehensive Project Management Workshop

Comprehensive Project Management Workshop In just five days, refresh your PM expertise and chart a journey toward PM certification. Want to move ahead toward achieving your Project Management Professional (PMP) certification while gaining new PM skills and enhancing existing ones? In this week-long learning program, you’ll examine a complete arsenal of PM competencies and methods and learn a common and precise language to communicate and define project needs effectively. In addition, you’ll acquire skills to resolve project issues through an alignment with the Guide to the Project Management Body of Knowledge (PMBOK Guide).This seminar will help you roadmap your PM future—and your ongoing career success. How You Will Benefit Learn all aspects of project management from the perspective of the PMBOK Guide Acquire necessary prerequisite knowledge to enter a PMP Exam Prep training program Achieve competence in the nine project management knowledge areas and five process groups Master the 44 competencies outlined in the PMBOK Guide Learn the techniques of documenting project risks, assumptions and constraints Become skilled at identifying and performing stakeholder analysis Learn how to develop a WBS and create a project charter Get skills to determine the critical path of a project Learn how to staff your project for optimum results Become skilled in executing, monitoring and controlling the tasks defined in your project plan What You Will Cover Day 1: Examining the Project Management Framework Exploring characteristics of projects Reviewing project management terminology Considering environmental influences Reviewing the Project Management Body of Knowledge Describing the project management process groups The project management knowledge areas Project management competency standards Initiating the Project Using project selection methods Defining project scope Documenting project risks, assumptions and constraints Identifying and performing stakeholder analysis Evaluating the project charter   Day 2: Planning the Project Defining and recording requirements, constraints and assumptions Identifying project team members and defining roles and responsibilities Creating the work breakdown structure (WBS) Developing the change management plan Identifying risks and defining risk strategies Obtaining plan approval Conducting the kickoff meeting Day 3: Executing the Project Executing the tasks defined in the project plan Ensuring a common understanding and setting expectations Implementing a quality management plan Executing approved changes, actions and workarounds Improving team performance Day 4: Monitoring and Controlling the Project Measuring project performance Verifying and managing changes to the project Ensuring that project deliverables conform to quality standards Monitoring all project risks Day 5: Closing the Project Obtaining final acceptance for the project Getting financial, legal and administrative closure Releasing project resources Identifying, documenting and communicating lessons learned Creating and distributing a final project report Archiving and retaining project records Measuring customer satisfaction Who Should Attend Project managers, program managers, and project team leaders who have several years of experience initiating, planning and managing projects, and project team members who are interested in enhancing their career by preparing to become a certified PMP. Extended Training Description Learning Objectives Recognize, Apply, and Align Your Project Management Approach with the Fundamental Concepts of Project Management in the PMBOK® Guide Connect the Process Groups, Knowledge Areas, and Processes in a Practical and Usable Way Build the Key Deliverables and Structure to Get Your Project Started Effectively and Efficiently Develop a Comprehensive and Appropriate Project Management Plan as a Blueprint to Effective Project Execution Implement the Project Plan By Managing, Coordinating, and Collaborating with the Project Team and Key Project Stakeholders Monitor and Control Project Work to Meet Well-Defined Performance Objectives and Success Criteria Develop and Implement a Plan to Close the Project and Transition Ongoing Product Support to Operations Foundation Concepts Define Key Characteristics of Projects, Products, Programs and Portfolios Apply Project Management Terminology from the PMBOK® Guide Recognize Organizational and Environmental Influences on Projects Identify Key General Management and Interpersonal Skills of Effective Project Managers Project Management Process Groups and Knowledge Areas Define and Map the Project Management Process Groups, Knowledge Areas and Processes Use the PMBOK® Guide as a Reference for Your Projects Recognize the Importance of Establishing a Project Management Methodology and Project Management Information System Getting Projects Started Describe Project Selection Methods to Select the Right Projects Identify and Analyze Key Project Stakeholders Develop the Project Charter Developing the Project Management Plan: Scope, Schedule, Human Resources, and Communications Develop the Key Elements of the Project Management Plan Collect and Define Stakeholder Requirements Define and Detail the Project Scope Baseline Develop the Project Schedule Baseline Identify the Project Team Members and Their Skills/Roles/Responsibilities Plan Stakeholder Communications Developing the Project Management Plan: Cost, Quality, Risk, Procurement, and Obtaining Project Management Plan Approval Create the Project Budget or Cost Baseline Establish a Sound Project Quality Baseline Determine How to Approach and Conduct Project Risk Management Activities Analyze the Procurement Requirements for the Project Obtain Approval for the Completed Project Management Plan Managing Project Execution Conduct an Effective Project Kick-Off Meeting Authorize and Manage Project Work to Achieve Project Objectives Implement Approved Change Requests and Corrective/Preventive Actions Manage the Project Team While Work Is Being Done Identify Qualified External Sellers While Work Is Being Performed Communicate Information Effectively During Project Execution Monitoring and Controlling Project Work Monitor and Control the Triple Constraint: Scope, Schedule, Budget Compare Actual Project Performance Against the Project Management Plan Forecast Future Project Performance and Trend Analysis Manage Project Changes as Work Is Being Done Identify, Track, and Monitor Project Issues and Risks Report Project Status and Progress Measurements Closing the Project Achieve Administrative Closure for the Project Document Formal Acceptance of the Final Project Outcome Close Out the Project Contracts Create and Distribute the Final Project and Lessons Learned Reports Archive and Retain Project Records   Training Course Seminar Workshop Provider Download Training Catalog 2009

Instructor Prof. DR. Ir. Marimin, M.Sc &/or DR. Ir. Antarikso Abdulrahman, MBA, CPIM Schedule October 12-16, 2009 5 days Venue Holiday Inn Hotel Bandung Tuition Fee  Rp. 7.300.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com

Selling to Senior Executives

Selling to Senior Executives Selling to the C suite requires a thorough understanding of their perspective and a totally different approach. HOW YOU WILL BENEFIT Gain the confidence and skills to sell effectively to presidents, CEOs, COOs, CFOs and other executives Learn how to tailor and deliver presentations to achieve executive buy-in Explore ways to guarantee repeat business through strong high-level relationships YOU WILL LEARN What drives executive buying decisions Developing and implementing account strategies and plans Managing complex selling cycles involving key decision-makers Building and leveraging trust and credibility at the highest levels of your customers’ organizations Closing on your objective and moving the sales process to the next step WHO SHOULD ATTEND Senior account executives; directors of sales or marketing.   Training Course Seminar Workshop Provider Download Training Catalog 2009

Instructor Schedule October 12-13, 2009 2 days Venue Grand Serela Hotel Bandung Tuition Fee  Rp. 3.400.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com

Market Research: How to Get the Right Data to Make the Right Decisions

Market Research: How to Get the Right Data to Make the Right Decisions Improve your market research to gain a clear understanding of what your customers value—and what they’re willing to pay. Learn how to use market research to determine your company’s competitive position and enhance its performance. By getting it right, you can save time and resources and begin to reap the benefits of your research right away. At this seminar, you’ll discover a broad range of market research tools—including questionnaire design, focus groups, observational research, testing/sampling results, statistical analysis—that will give you the insights you need to identify opportunities and threats in your industry…formulate short- and long-term strategies…design new products and services. How You Will Benefit Gain research techniques that work and know when to use them Focus on the products and services that your customers really demand Determine current customer behavior and predict future trends Identify which market research activities are most conducive to your objectives Create a custom market research program for your company Avoid common mistakes Conduct competitive market research and monitor performance What You Will Cover Market research in today’s competitive environment Conducting internal research vs. outsourcing the market research function Pinpointing your information needs Sources for primary data: surveys, focus groups, observational research Core elements for developing an effective questionnaire Analyzing the market research data Linking results to product and service strategies Who Should Attend Marketing managers and directors, product and brand managers and all others involved in market research. Note: Attendees should have less than five years of market research experience. Extended Training Description Learning Objectives Get the Right Data So You Can Make the Right Decisions Identify Customer Segments and Define Each Segment with Specific Demographic Characteristics Use the Market Research ContinuumTM to Determine Which Market Research Functions Are Best Performed by Internal or External Resources Define Market Research Objectives and Conduct Customer Segmentation Research Prior to Conducting Market Research Create Effective Questionnaires and Use the Results of Questionnaire Research to Develop Values Pyramids for Distinct Market Segments Understand and Manage Common Trade-offs That Must Be Made among Objectives Due to Budget and Time Constraints Appropriately Apply Qualitative and Quantitative Approaches to Market-Research Endeavors Identify and Access Both Primary and Secondary Sources of Data Collection Evaluate the Advantages and Disadvantages of Data-Collection Techniques Design Questionnaires to Capture High-Value Data Write Effective Open/Closed Ended, Direct/Indirect, and Multiple-Choice Questions Market Research in Today’s Business Environment Define "Relevant" Market Research Discuss Research’s Evolving Roles Use the Market Research ContinuumTM to Determine Which Market Research Functions Are Best Performed by Internal or External Sources Critical Information Needed to Conduct Relevant Market Research Identify Customer Segments List the Characteristics of Common Customer Segments Create a Customer Values Questionnaire Use the Results of Customer Values Questionnaire Research to Develop Values Pyramids for Distinct Market-Segments Explain the Necessity of Conducting Customer Segmentation Research Prior to Conducting Market Research Organizing Market Research Activities Define Market Research Objectives before Beginning Your Research Program Write Objectives for a Potential Market Research Project at Your Company Focus Your Research Activities on Identifying Customers’ Purchasing Processes Understand and Manage Common Trade-offs That Must Be Made among Objectives Due to Budget and Time Constraints Tools for Conducting Market Research Appropriately Apply Qualitative and Quantitative Approaches to Market Research Endeavors Identify and Access Both Primary and Secondary Sources of Data Collection Evaluate the Advantages and Disadvantages of Data Collection Techniques Determine the Most Effective Research Approach for a Specific Research Project Core Elements for Developing an Effective Questionnaire Design Questionnaires to Capture High Value Data Write Effective Open/Closed Ended, Direct/Indirect, and Multiple Choice Questions Use Rating Scales to Validate Questionnaire Results Format Questionnaires to Increase Response Rates Analyzing the Data: What Does It Mean? Describe the Primary Objectives of Basic, Intermediate, and Advanced Marketing Research Identify Which Techniques Most Appropriately Match Basic, Intermediate, and Advanced Research Objectives Use the Product/Service Matrix to Determine a Company’s Competitive Position in the Marketplace Use the Price/Value Matrix to Determine How Customers View a Product’s Price in Relation to the Value Received Use the Competitive Pricing Matrix to Determine the Strength of Your Company’s Market Position The Continued Success of Your Market Research Program Link Market Research to Overall Corporate Goals Align Product and Service Offerings to Match Customers’ Value Pyramids Enhance Success of New Products and Services   Training Course Seminar Workshop Provider Download Training Catalog 2009

Instructor Schedule October 12-13, 2009 2 days Venue Kartika Chandra Hotel Jakarta Tuition Fee  Rp. 3.400.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com