Basic Telecommunication PABX

OBJECTIVE Mempelajari dasar dari sistem PBX (arsitektur dan teknologi) Memahami sistem IP-PBX (arsitektur dan teknologi). Dibandingkan dengan sistem yang baru seperti: Cisco System Avvid IP Telephony Systems dengan sistem IP-PBX dari vendor lain Menggali keunggulan dan keandalan dari suatu switching PBX Mereduksi ketergantungan dari suatu sistem vendor dan konsultan untuk mengevaluasi dan memilih sistem PBX Mengenali kemampuan unjuk kerja dari sistem PBX: desktop communications, call distribution management, networking, dan messaging Menggali kemampuan sistem PBX dalam masalah mobile communication, multimedia applications dan broadband networking WHO SHOULD ATTEND Pelatihan dirancang untuk manager, analis, technical support dan yang bertanggung jawab terhadap evaluasi system telekomunikasi. Dan akan memberikan suatu nilai tambah yang besar bagi konsultan, implementor dan user dalam memilih system switching. COURSE OUTLINE A. Pendahuluan PBX system Definisi Sistem PBX, Evolusi Digital PBX, Menuju sistem IP-PBX B. Teknologi PBX Pendahuluan (Elemen Hardware PBX, Elemen Software PBX), Perencanaan Switching Network (Fundamental - TDM/PCM circuit switching, Fundamental - IP packet switching, Topologi Sistem Switching), Analisis Trafik (Circuit Switched Station Traffic - CSS ratings, IP LAN/WAN QOS Issues, Trunk Traffic Engineering - Erlang Calculation), Perencanaan Call Processing PBX (Topologi Elemen Sistem Processing – Tradisional, Kapasitas - Busy hour call processing), IP-PBX Call Control Issues (H.323, SIP), Pertimbangan Rancangan System Cabinet, Circuit Cards (System, Service, Support), Analisis Ukuran Sistem PBX, Wiring/cabling Fundamentals, Equipment Room dan Lingkungan C. PBX Terminal Equipment Station User Terminals (Desktop telephones, analog, digital, IP, Softphones, Mobile phones), Terminal Options, Attendant Position D. Fundamental Call Processing E. PBX Multi-Premises Networking F. ACD-Based Call Centers ACD Basics, Call Center Designs, ACD Terminology, Call screening/ routing/ Distribution, MIS Reports, Advanced Call Center Concepts, Agent Skills, Networking, Call Blending, E-Commerce Webcenter Integration G. Computer Telephony Integration CTI Fundamentals, Message Commands/ Links, CTI Applications, Desktop PC Telephony H. Mobile Communications Wireless PBX Options, Integrated Cellular Options, Mobile Communication Issues (Pricing, Traffic, System Integration) I. System Management Maintenance/Diagnostics Systems, System Administration, Fault Management, CDR/Call Accounting, Security Issues K. System Evaluation and Vendor Screening Topics RFP Considerations, Application Issues, PBX Information Sources Basic Telecommunication PABX

Instructor Dr. Ir. Ian Josef Matheus Edward, MT Schedule August 3-5, 2009 3 days Venue Grand Preanger Hotel Bandung Tuition Fee Rp. 5.450.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (0251) 2169150, 9399888   ( 021) 41002917 (0251) 7534984 training@focustraco.com