Corporate Communication And Reputation

BACKGROUND Communication is the oldest tool to understand each other in the history of human being. Many problems arise due to miscommunications. In industry, communication is the hard of organization. Almost 95% of manager’s time spends for communication. So communication is very importance. The best or the worse reputation of organization mainly is reflection of stake holder perception. Organization has to develop an excellence communication to its stakeholders. Organization needs to wipe out bad perception in stakeholders’ mind. How? This workshop is going to discuss theories is also going to discuss a case study. The cases will help participants to have in-depth insight of company’s reputation and communication. COURSE OBJECTIVE To promote understanding of reputation and communication. Why company’s reputation and communication are important? To help participants in conducting better an internal and external organization communication Participants will understand elements of mistake in doing communication and learns from it Participants will share best practice among participants in maintaining and promoting better reputation of company COURSE OUTLINE Communication as management tool. What is reputation? Who do you think you are? Why company’s reputation is a result of stake holders’ perception? Changing a “Bad Reputation”. Case Study: Internal stakeholders that create reputation Communication plan and model. Identity, Image, and Reputation. How to exceed expectations? Case Study: Positives and negatives of External Stakeholders’ reaction to company. Develop press relies and Media Relations Understanding target audience expectation in mass- communication Introduction to Communication Audits. Example of ECCO-DCL (Episodic Communication Channels in Organization-Data collection log-sheet) WHO SHOULD ATTEND Superintendent, Manager, Specialist Formalities Staffs General Affair Staffs or Manager, Office managers Everybody or professional who wants to broaden knowledge or gain Benefit from this course Corporate Communication And Reputation

Instructor Saifudin Bachrun & Associate Schedule August 3-5, 2009 3 days Venue Kartika Chandra Hotel Jakarta Tuition Fee Rp. 5.250.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (0251) 2169150, 9399888   ( 021) 41002917 (0251) 7534984 training@focustraco.com

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Managing Emotions in the Workplace: Strategies for Success

Managing Emotions in the Workplace: Strategies for Success Understand how stress in the workplace affects your job performance—and learn practical techniques for managing emotions! Stress in the workplace is on the rise! As you face a larger workload, tighter deadlines and greater demands on personal time, you’re likely to find yourself in situations where you need help identifying and managing emotions in the workplace. How You Will Benefit Understand the connection between emotions and stress in the workplace Improve your skills at managing emotions in the workplace and maximizing work relationships Become more effective at managing emotions in the workplace through assertiveness communication skills Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted Learn how to balance the physical, mental and emotional aspects of life Control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups What You Will Cover Understanding Stress in the Workplace Identify common causes of stress in the workplace from personal experiences Categorize common symptoms Discern the difference between positive stress and negative stress in the workplace Determine your levels of personal and work-related stress Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being A Closer Look at Feelings and Emotional Well-Being Define personal mastery and its impact on your work life Differentiate between the two groups of emotions to better understand how you are feeling and why Identify different feelings in the past, present and future Evaluate your emotional debt and discover ways to pay it off Analyze situations so that your emotions do not sabotage the results you want Recognize thoughts, feelings and behaviors associated with stressful situations Analyze behavior patterns associated with stressful events Communicating or Controlling? Balance or Ballistics? Use your mirror listening skills to understand how others are feeling Identify feelings and the reasons why people feel the way they do Recognize when to be assertive in interacting with others Construct assertive messages using the XYZ technique Rituals—Managing Emotions in the Workplace Identify rituals that presently exist in your life Classify rituals according to purpose Personal Action Plans—Putting It All Together Create a personal action plan to implement your learning back at work Who Should Attend Office staff, sales and customer service professionals, managers and supervisors and any employee who needs help managing emotions or stress in the workplace. Extended Training Description Learning Objectives Understand the Statistics on Job-Related Stress Consider How Perception Has a Direct Impact on Your Emotions, and Understand How to Modify Your Perceptions Analyze How Hurt, Loss, Anxiety, Anger, Guilt and Depression Trigger Emotional Arousal and Reactions Identify the Six Myths about Stress Examine the Difference between Stress in Type I and Type II Business Situations Make the Connection between Emotions and Workplace Stress Practice Hands-on Techniques to Keep from Being "Emotionally Hijacked" at Work Describe Key Characteristics of Emotional Health, Including How Feelings Work, How to Pay Off Emotional Debt, How to Recognize Where Your Defense Mechanisms Can Distort Your Perception, How Defense Mechanisms Work, and How to Create Emotional Peace of Mind Create Work Environments Where Emotional Honesty and Emotional Energy Are Accepted Use Emotional Feedback and Practical Intuition as a Tool to Be More Perceptive about Your Own Feelings and Those of Other Employees Combine Both "Head Level" and "Heart Level" Information to Make Better Quality Decisions Identify and Practice Assertive Communication Skills to Effectively Express Your Emotions and Use Assertive Messages Create Rituals to Remind Yourself How to Lower Stress and Better Manage Your Emotions by Balancing the Mental, Physical, Emotional and Spiritual Aspects of Life Create a Personal Action Plan That Includes Support from the Seminar Group after the Course Is Over Understanding More about Stress Identify Common Causes of Stress from Personal Experiences Interpret the Psychological and Physiological Effects of Stress Categorize Stressors and Common Symptoms, and Distinguish Acute Stress from Episodic Stress Discern the Difference between Positive Stress and Negative Stress Determine Your Levels of Personal and Work-Related Stress Recognize the Ways You May Be Unintentionally Contributing to Your Own Stress Levels through Perceptions of Excessive Demands Identify Aspects of Your Personal and Professional Lifestyles in Relation to Your Management of Emotional Well-Being Synthesize Your Personal Profile by Creating a Graphic Representation of the Interconnectedness of the Causes, Effects, and Personal Characteristics of Stress A Closer Look at Feelings and Emotional Well-Being Define Personal Mastery and Its Impact on Your Work Life Differentiate between the Two Groups of Emotions to Better Understand How You Are Feeling and Why Assess What You Are Feeling and Why You Are Feeling That Way Differentiate among Feelings in the Past, Present and Future Evaluate Your Emotional Debt and Discover Ways to Pay It Off Analyze Situations So That Your Emotions Do Not Sabotage the Results You Want Identify Thoughts, Feelings, and Behaviors Associated with Stressful Situations Analyze Behavior Patterns Associated with Stressful Events Assess the Discrepancies between the Magnitude of a Stressful Event and the Ramifications and/or Implications of the Results of the Event, Based on the Management of Your Emotions Communicating or Controlling? Balance or Ballistics Use Your Mirror Listening Skills to Understand How Others Are Feeling Identify Feelings and the Reasons Why People Feel the Way They Do Recognize When to Be Assertive in Interacting with Others Construct Assertive Messages Using the XYZ Technique Rituals—Managing Emotions and Stress Identify Rituals That Presently Exist in Your Life Classify Rituals According to the Purpose They Serve Create Meaningful Workplace Rituals Test Workplace Rituals against Real-Life Events Personal Action Plans—Putting It All Together Create a Personal Action Plan to Implement Your Learning Back at Work   Pelatihan, Kursus, Seminar, Workshop Provider Download Katalog Pelatihan 2009

Instructor Schedule January 27-28, 2009 2 days Venue Novotel Hotel Bandung Tuition Fee  Rp. 3.400.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com

Building Better Work Relationships: New Techniques for Results-oriented Communication

Building Better Work Relationships: New Techniques for Results-oriented Communication Learn why successful work relationships help build successful careers! In today’s volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success. The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This seminar will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies. How You Will Benefit Build better rapport and gain the trust of your colleagues Discover the basic competencies critical to solid work relationships Develop flexibility in actions, thoughts and feelings to better handle any situation Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening Influence and motivate others to first-rate performance Learn how to use direct and indirect messages accurately Build your self-esteem as you discover a new self-awareness Identify strengths, weaknesses and opportunities in your work relationships Understand values, beliefs, attitudes and perceptual processes Understand emotions and how they translate into emotional intelligence Master the keys to excellent communication: observe, listen, analyze, plan, communicate What You Will Cover Effective Work Relationships How do you build work relationships Behaviors that support or undermine these relationships Assessing your relationships Communication and Perceptions What is world view? World view, perception and work relationships Trust busters and how to fix them The five axioms of conscious communication Mirroring and rapport Investigating Emotions and Emotional Intelligence Social intelligence and multiple intelligences Assessing your multiple intelligences Five domains of emotional intelligence Improving work relationships through emotional intelligence Building Better Relationships with Ourselves and Others Perception, world view, emotional intelligence—and you Self-awareness, self-esteem and self-concept Case study to understand your styles—and how to flex them Relationship Building Managing assumptions in order to build trusting work relationships Consciously building trust at work Developing and showing a positive attitude Case studies on how to eliminate the “attitude virus” Expressing Needs within Work Relationships Expressing needs and influencing others Performing an interpersonal needs inventory The shape and sound of assertiveness Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile Relational Communication Identifying your communication style: how you relate most often Sharpening verbal and nonverbal behaviors and skills Applying direct and indirect messages for more flexible communication Using feedback and questioning skills to better understand others Relational Listening Listening barriers and their impact on effective work relationships A listening improvement map Improving listening by asking good questions Applying active and reflective listening skills in various situations Best practices for giving or seeking feedback Addressing Relational Change and Conflict Practicing relational change Addressing conflict Selecting your conflict-resolution style Planning to resolve conflicts assertively Resolving conflicts with work relationships in mind Developing and practicing a conflict-resolution plan  Who Should Attend This workshop is designed for people who want to build better work relationships, maximize impact, increase productivity and drive results by applying effective communication and relationship management. Extended Training Description Learning Objectives Learn How to Build Rapport and Achieve Trust Define the Fundamental Competencies Needed to Achieve Solid Work Relationships Develop Flexibility in Actions, Thoughts, and Feelings to Better Handle Any Situation Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others Recognize Short- and Long-Term Implications of Communication as a Cycle of Continuous Responses That Create "Relationship Residue" Identify and Avoid Communication Mistakes Such as Misinterpreting Others or Ineffective Listening Understand and Use Others’ Communication and Thinking Style Preferences to Influence and Motivate Them to First-Rate Performance Define Productive Relationships in Terms of Achieving Workable Compromise and Strategic Interdependence Identify Strengths, Weaknesses, and Opportunities in Your Workplace Relationships Understand Values, Beliefs, Attitudes, and Perceptual Processes and Their Impact on Establishing Workplace-Specific Trust and Respect Investigate Emotions and How They Translate into Workplace Emotional Intelligence Create Ways to Be a More Effective Team Member and Leader by Using Polished and Conscious Communication Master the Key to Excellent Communication: Observe, Listen, Analyze, Plan, and Communicate Effective Workplace Relationships Identify Behaviors That Support or Undermine Effective Workplace Relationships Assess Personal Uses of Behaviors That Support or Undermine Effective Relationships with Important People and Groups at Work Communication and Perceptions Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others by Becoming a "Conscious Communicator" Evaluate a Model of Communication in Order to Be Conscious of the Direct Correlation between Effective Communication and Strong Work Relationships Identify Behaviors That Erode Trust and How They Can Be Avoided Recognize Short- and Long-Term Implications of Communication as a Cycle of Continuous Responses That Create "Relationship Residue" Use Rapport Building as a Tool to Improve Relationships Investigating Emotions and Emotional Intelligence Apply a Broader Definition of Intelligence Redefine Yourself and Others Using a Multiple Intelligence Model Identify the Relationships Amongst Emotional Intelligence, World View, Perception, and Effective Relational-Communication Behaviors Analyze and Identify Strategies to Improve Work Relationships by Applying Emotional Intelligence Building Better Relationships with Ourselves and Others Evaluate the Impact of World View, Perception, and Emotional Intelligence on Self-Concept, Self-Esteem, and Self-Awareness Identify the Impact of Self-Perception on Our Interactions with Others Explain and Apply the Concepts of Self-Fulfilling Prophecy in the Workplace Identify Your Particular Social/Communication Style—How You Most Often Relate Relationship Building Identify Behaviors That Build Trust and How They Can Be Used to Build Effective Workplace Relationships Recognize and Manage the Use of Assumptions in Explaining and Predicting Others’ Behaviors and Reactions Apply Conscious Communication Skills to Assessing the Situational Trustworthiness of Others Analyze, Assess, and Counteract People and Situations That Elicit or Exhibit Unproductive Attitudes Expressing Needs Within Relationships Assess Interpersonal Influence Choices Using the "Need to Control" Continuum Analyze When and How to Most Effectively Use Assertive Verbal and Nonverbal Behaviors Apply Insights Gained through Completing a SWOT Profile to a Personalized Influence Development Plan Relational Communication Improve Your Communication Style with Others Who Have Different Styles, Therefore Building More Meaningful and Productive Relationships Assess and Sharpen Verbal and Nonverbal Behaviors and Skills Apply Direct and Indirect Messages in Order to Flex Communication to Meet Varying Goals Utilize Feedback and Questioning Skills to Better Understand Others and Their Relationship Needs Relational Listening Identify Listening Barriers and Their Impact on Development of Effective Workplace Relationships Ask Good Questions and Use Paraphrasing to Improve Listening Skills and Relationships Apply Active and Reflective Listening Skills in Specific Types of Workplace Listening Situations Apply Best Practices for Giving or Seeking Feedback Addressing Relational Change and Conflict Assess and Adapt to Changes in Work Relationships and the Work Environment Identify Conflict Management Strategies to Fit Specific Relationships and Situations Synthesize Skills Addressed in the Program and Systematically Apply Them in Creating a Comprehensive Plan for Assessing and Resolving Relational Conflicts   Pelatihan, Kursus, Seminar, Workshop Provider Download Katalog Pelatihan 2009

Instructor Schedule March 23-25, 2009 3 days Venue Novotel Hotel Solo - Central Java Tuition Fee  Rp. 4.800.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com

Assertiveness Training for Women in Business

Assertiveness Training for Women in Business Strengthen your leadership ability and image by learning essential assertiveness skills for women. Now and then, you’re going to overreact or under-react. You’ll blurt out something that you wish you hadn’t…hurt someone whose opinion you value. The person with good assertiveness skills usually sends the right signals and gets the right responses. With assertiveness training, women can learn how to better handle just about any situation that comes up—without seeming either shy or pushy. Assertiveness skills for women are vital for getting things done, getting what you want and commanding respect. Here is assertiveness training for women at its best. As you learn, practice and refine fundamental assertiveness skills at Our Assertiveness Training for Women in Business, you’ll also share your concerns with other women executives… in a comfortable and supportive learning environment. How You Will Benefit Learn assertiveness skills for women to apply in meetings and predominately male environments Become comfortable in your own skin Develop an action plan based on what you learned Deal with conflicts confronting women Recognize your strengths and weaknesses Practice assertive behaviors in challenging situations Overcome obstacles to assertiveness skills for women Build and project a positive self-image Assess your stress and adopt assertive techniques to help manage stress Develop an assertive action plan Use assertive communication techniques: verbal, nonverbal and assertive listening What You Will Cover Assessing Yourself Identify and acknowledge your own strengths Outline the conflicting roles and know how to reduce role conflict Assertiveness Skills for Women—Techniques and Practices Define and distinguish between the basic response styles of passive, assertive and aggressive Avoid being manipulated by others Key Communication Skills Necessary in Assertiveness Training for Women Use a successful formula for assertion Say “no” and survive Understand assertive techniques of fogging, broken record, negative assertion, negative inquiry and compromise Understand the differences between how women and men communicate Send harmonious messages Listen assertively Negotiation Identify assumptions about negotiation and how these impact abilities Benefit from suggestions for negotiating more effectively Develop a personal negotiation plan/skills Overcoming Obstacles to Achieve the Desired Personal and Professional Balance Pinpoint your internal obstacles to assertiveness and practice control strategies Discuss self-reliance and describe special support systems Recognize your specific anger buttons and how to deal with them productively Demonstrate techniques for preventing and coping with stress Learn how to incorporate the DOCS model to streamline your time Who Should Attend FOCUS's Assertiveness Training for Women in business is designed for women, individual contributors, project managers and team leaders who want to build on their strengths, improve their skills in interpersonal relations, conflict resolution and relate to people at all organizational levels. Extended Training Description Learning Objectives Define Assertiveness and Identify the Characteristics of the Four Assertiveness Styles Assess Your Individual Assertiveness Style and Its Effectiveness Demonstrate Assertiveness Techniques Using Supportive Communication Behaviors Define Negotiation and Its Connection to Assertiveness Develop an Action Plan to Overcome at Least Two Personal Obstacles to Assertiveness and to Incorporate Techniques into Everyday Practices Assertiveness Overview Define Assertiveness Distinguish Between Passive, Assertive, and Aggressive Verbal and Nonverbal Behaviors Identify Personal Work Situations and Obstacles That Challenge Assertive Behavior Discuss How Socialization Affects Your Behavior in the Business Environment Develop an Assertive Bill of Rights Assessing Yourself Identify Five Ways to Reduce Role Conflict Analyze How to Handle Compliments More Comfortably Describe the Assertive Components of Becoming "Comfortable in Your Own Skin" Assess and Identify Strengths and Weakness of Your Assertiveness Style Assertive Techniques and Practice Demonstrate a Five-Step Model to Express Assertive Language Describe Four Special Assertive Techniques: Fogging, Broken Record, Negative Assertion and Negative Inquiry Say No and Survive Respond to Common Put-Down Statements Key Communication Skills Necessary for Assertiveness Identify the Three Components of Communication and Factors That Influence Their Impact Differentiate the Verbal and Nonverbal Communication Styles of Men and Women Listen Assertively Handle Feedback and Criticism Effectively Negotiation Identify How Assumptions About Negotiation Impact Abilities Explain Nine Suggestions for Negotiating More Effectively Develop a Personal Negotiation Plan Overcoming Obstacles to Achieve the Desired Personal and Professional Balance Pinpoint Personal Internal Obstacles to Assertiveness and Develop Strategies to Overcome Them Name at Least Five Techniques to Deal with Anger Identify Techniques for Preventing and Coping with Stress Apply a Four-Step Model to Improve Personal Level of Work and Life Balance Discuss the Nature and Value of Women Support Networks and Resources Action Plan Develop an Assertive Approach to Two Current Challenging Situations Establish an Action Plan for Achieving Your Goals   Pelatihan, Kursus, Seminar, Workshop Provider Download Katalog Pelatihan 2009

Instructor Schedule March 23-25, 2009 3 days Venue Jayakarta Hotel Bandung Tuition Fee  Rp. 4.800.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com