Communication Excellence for Front Line Staff

Communication Excellence for Front Line Staff Learn to build strategic relationships both in the organization and with your external customers. By learning to communicate with grace and finesse, you'll be able to diffuse difficult situations while strengthening the positive ones. The result are improved service levels and a more enjoyable work atmosphere. HOW YOU WILL BENEFIT Practice and build strategic relationships, loyalty, team effectiveness and greater job satisfaction Master proven strategies for handling difficult people Identify keys to managing stress proactively in the moment Learn the steps of service recovery Understand how attitude affects outcomes YOU WILL LEARN Your own style of interacting with other people Techniques to handle difficult customer interactions successfully To manage stress in the moment and proactively Tips to handle out of control customers Techniques for asking and discovering the real customer issues How to improve the quality of communications Six key steps to rebounding and recovering from customer complaints WHO SHOULD ATTEND Anyone who is a touch point to the customer, either directly or indirectly, who wants to improve their working relationship both with external and internal customers. Those in customer service, finance, technical support, documentation, credit and collections, human resources, information technology, help desk, administration and sales support.   Pelatihan, Kursus, Seminar, Workshop Provider Download Katalog Pelatihan 2009

Instructor Schedule March 12-13, 2009 2 days Venue Grand Preanger Hotel Bandung Tuition Fee  Rp. 3.400.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com