Confronting the Tough Stuff: Management Skills for Supervisors

Confronting the Tough Stuff: Management Skills for Supervisors Learn how to successfully manage timely “real-life” challenges and increase your value and effectiveness as a leader! In our rapidly changing business environment, sticky situations are bound to arise. Now you can prepare for the unexpected with enhanced confidence and problem solving skills. You’ll role-play real-life situations that challenge your solid management skills as you handle the issues of today: team dysfunction, mediation between difficult employees and coping and working through “survivor” shock from layoffs, mergers and acquisitions. How You Will Benefit Master practical, proven techniques for dealing with uncomfortable, challenging situations Become skilled at trying to avoid potentially litigious situations Write a difficult-to-create performance evaluation Enhance your team-coaching skills Overcome communication barriers to productivity Understand how to supervise while coping with survivor shock What You Will Cover How to coach uncooperative employees Constructive and destructive conflict and how to capture conflict’s benefits Techniques for using conflict to increase cohesion The four stages of mediation Learn to delegate effectively to reluctant staffers Motivate “survivors”: strategies for helping employees overcome organizational and interpersonal obstacles to performance How to write helpful, legally-sound performance appraisals Who Should Attend Managers and supervisors with three to five years of experience, process and production supervisors and graduates of FOCUS’s Management Skills for New Managers, Management Skills for New Supervisors and Making the Transition from Staff Member to Supervisor Training course. Extended Training Description Introduction—Learning Objectives List the Major Topics to Be Considered Discuss the Value of Confronting the "Tough Stuff" List Ground Rules for the Meeting List Collective Goals Complete Pre-Work Exercises to Pinpoint Personal Goals Explain the Contribution Connection© Coaching Uncooperative Employees Define "Diversity" and How It Relates to Coaching Difficulties List Specific Behaviors You Expect from Your Employees Reaffirm the Importance of Coaching Today Explain the Value of Eleven Critical Coaching Skills Use the Contribution Connection© to Plan a Coaching Approach for Your Own Most Challenging Employee Resolving Conflict to Increase Cohesiveness Discuss Constructive and Destructive Conflict and How to Capture Conflict’s Benefits Describe Four Resolution Positions and Your Own Style Preferences List Techniques for Using Conflict to Increase Cohesion Demonstrate the Contribution Connection© Approach to Resolving Conflict Explain Four Stages of Mediation Mediate Disputes between Others Delegating to Reluctant Staffers Discuss the Difference between Delegating to an Individual and to a Team List Ways to Make Delegation "Attractive" in Tough Times Explain Six Authority Levels and Explain the Importance of Delegating Them Specifically Develop an Authority Level Matrix for Two Staffers Demonstrate the Contribution Connection© as a Delegation Monitoring Tool and Delegation Meeting Guide Motivating "Survivors" Discuss Key Issues for "Survivors" Face the Feelings behind Complaints, Accusations List Strategies for Helping People Through Use the Contribution Connection© to Plan Alliances to Overcome Organizational and Interpersonal Obstacles to Performance Managing Performance: The Written Part Adapt the Contribution Connection© Framework to Draft Hard-to-Write Documents Use Grammar and the "Power of Three" to Confront Tough Writing Tasks Write and Edit Corrective Action Memos That Encourage Behavior Change Write Helpful, Legally-Sound Performance Appraisal Documents Develop and Use a Customized Editing Checklist   Training Course Seminar Workshop Provider Download Training Catalog 2009

Instructor Schedule May 28-29, 2009 2 days Venue Grand Serela Hotel Bandung Tuition Fee  Rp. 3.400.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com