Developing and Executing a Customer-centric Strategy

Developing and Executing a Customer-centric Strategy What’s your organization’s customer-centric IQ? Without a customer-centric strategy and a high score on customer focus…your company is in danger of lowering its bottom line! Winning companies are those who have a strong customer-centric strategy and a growing level of customer loyalty. Not just a theory of good customer service…but a total organizational, customer-focused strategy built around customers’ needs. Why not join the winner’s circle by structuring a corporate plan that enhances the total customer experience! HOW YOU WILL BENEFIT Increase revenues from existing customers for greater corporate performance Sell products at higher margins, minimizing the commoditization of your goods and services Increase employee morale for better execution of strategy Reduce customer defections and tap into new customer segments Build short- and long-term customer-centric strategic plans Increase customer satisfaction, mind share, referrals and repeat business Gain a sustainable competitive advantage through your customer-centric strategy YOU WILL LEARN What is a customer-centric organization How to differentiate customer-centric companies from the rest of the pack The basics of customer segmentation—who you love, who you keep and who you let go How to employ an operational approach to building your action plan How to develop people and processes to deliver a winning customer experience How to achieve a “listening organization” by establishing and keeping a dialogue with customers Measurements for success—performance indices that ensure maximum revenue from customer centricity WHO SHOULD ATTEND The seminar is designed for managers across functional areas including vice presidents, directors of operations, strategic planning professionals, directors of sales, marketing and customer service and all others involved in developing the total customer experience through the right customer-centric strategy.   Training Course Seminar Workshop Provider Download Training Catalog 2009

Instructor Schedule April 23-24, 2009 2 days Venue Aston Hotel Bandung Tuition Fee  Rp. 3.400.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to: PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143 (021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com