Training Seminar Provider: Short Course, Workshop, Public Training and In-house Training: Managing Emotions in the Workplace: Strategies for Success

Managing Emotions in the Workplace: Strategies for Success

Understand how stress in the workplace affects your job performance—and learn practical techniques for managing emotions!

Stress in the workplace is on the rise! As you face a larger workload, tighter deadlines and greater demands on personal time, you’re likely to find yourself in situations where you need help identifying and managing emotions in the workplace.

How You Will Benefit

Understand the connection between emotions and stress in the workplace
Improve your skills at managing emotions in the workplace and maximizing work relationships
Become more effective at managing emotions in the workplace through assertiveness communication skills
Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted
Learn how to balance the physical, mental and emotional aspects of life
Control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups

What You Will Cover

Understanding Stress in the Workplace

Identify common causes of stress in the workplace from personal experiences
Categorize common symptoms
Discern the difference between positive stress and negative stress in the workplace
Determine your levels of personal and work-related stress
Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being

A Closer Look at Feelings and Emotional Well-Being

Define personal mastery and its impact on your work life
Differentiate between the two groups of emotions to better understand how you are feeling and why
Identify different feelings in the past, present and future
Evaluate your emotional debt and discover ways to pay it off
Analyze situations so that your emotions do not sabotage the results you want
Recognize thoughts, feelings and behaviors associated with stressful situations
Analyze behavior patterns associated with stressful events

Communicating or Controlling? Balance or Ballistics?

Use your mirror listening skills to understand how others are feeling
Identify feelings and the reasons why people feel the way they do
Recognize when to be assertive in interacting with others
Construct assertive messages using the XYZ technique

Rituals—Managing Emotions in the Workplace

Identify rituals that presently exist in your life
Classify rituals according to purpose

Personal Action Plans—Putting It All Together

Create a personal action plan to implement your learning back at work

Who Should Attend

Office staff, sales and customer service professionals, managers and supervisors and any employee who needs help managing emotions or stress in the workplace.

Extended Training Description

Learning Objectives

Understand the Statistics on Job-Related Stress
Consider How Perception Has a Direct Impact on Your Emotions, and Understand How to Modify Your Perceptions
Analyze How Hurt, Loss, Anxiety, Anger, Guilt and Depression Trigger Emotional Arousal and Reactions
Identify the Six Myths about Stress
Examine the Difference between Stress in Type I and Type II Business Situations
Make the Connection between Emotions and Workplace Stress
Practice Hands-on Techniques to Keep from Being "Emotionally Hijacked" at Work
Describe Key Characteristics of Emotional Health, Including How Feelings Work, How to Pay Off Emotional Debt, How to Recognize Where Your Defense Mechanisms Can Distort Your Perception, How Defense Mechanisms Work, and How to Create Emotional Peace of Mind
Create Work Environments Where Emotional Honesty and Emotional Energy Are Accepted
Use Emotional Feedback and Practical Intuition as a Tool to Be More Perceptive about Your Own Feelings and Those of Other Employees
Combine Both "Head Level" and "Heart Level" Information to Make Better Quality Decisions
Identify and Practice Assertive Communication Skills to Effectively Express Your Emotions and Use Assertive Messages
Create Rituals to Remind Yourself How to Lower Stress and Better Manage Your Emotions by Balancing the Mental, Physical, Emotional and Spiritual Aspects of Life
Create a Personal Action Plan That Includes Support from the Seminar Group after the Course Is Over

Understanding More about Stress

Identify Common Causes of Stress from Personal Experiences
Interpret the Psychological and Physiological Effects of Stress
Categorize Stressors and Common Symptoms, and Distinguish Acute Stress from Episodic Stress
Discern the Difference between Positive Stress and Negative Stress
Determine Your Levels of Personal and Work-Related Stress
Recognize the Ways You May Be Unintentionally Contributing to Your Own Stress Levels through Perceptions of Excessive Demands
Identify Aspects of Your Personal and Professional Lifestyles in Relation to Your Management of Emotional Well-Being
Synthesize Your Personal Profile by Creating a Graphic Representation of the Interconnectedness of the Causes, Effects, and Personal Characteristics of Stress

A Closer Look at Feelings and Emotional Well-Being

Define Personal Mastery and Its Impact on Your Work Life
Differentiate between the Two Groups of Emotions to Better Understand How You Are Feeling and Why
Assess What You Are Feeling and Why You Are Feeling That Way
Differentiate among Feelings in the Past, Present and Future
Evaluate Your Emotional Debt and Discover Ways to Pay It Off
Analyze Situations So That Your Emotions Do Not Sabotage the Results You Want
Identify Thoughts, Feelings, and Behaviors Associated with Stressful Situations
Analyze Behavior Patterns Associated with Stressful Events
Assess the Discrepancies between the Magnitude of a Stressful Event and the Ramifications and/or Implications of the Results of the Event, Based on the Management of Your Emotions

Communicating or Controlling? Balance or Ballistics